customer service

Privacy Policy
Rock Gallienne is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We use this information to identify your orders, inform you of new collections and to personalise your shopping experience with us. We do not pass on/sell/swap any of your personal details with anyone.
At no point in the purchase process do we store any credit card details. All credit card information is handled securely in an encrypted environment by PayWay. To find out more about PayWay please visit their website at http://www.payway.com.au/.
When you purchase through our site, a cookie is used to create a session id which allows the site to maintain a shopping cart and keep track of purchase items in your shopping cart. This is used for all shopping cart eCommerce websites. Cookies sent to your computer from our website only last while you’re browsing our website. We do not store persistent cookies on your computer.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do keep a record of the IP addresses in a secure environment as part of the purchase process. After completing the order process, your IP address will be stored along with a transaction number which allows us to track your order.


